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Workforce Supervisor
IntouchCX
Posted
3 months ago

Manila, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Management Customer Consulting Analytics Technology

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Sema Summary

The Workforce Supervisor will oversee a team of Workforce Analysts and Specialists, ensuring performance aligns with company goals. The role involves managing staffing needs, analyzing operational data, and improving processes.

About Company

IntouchCX is a global leader in customer experience management, known for its innovative solutions and commitment to building long-term relationships with brand partners while empowering employees.

Core Requirements

Post-secondary degree in a related field
2 years of team leadership experience
2 years of workforce planning experience
Experience with Aspect and Verint software
Strong analytical and decision-making skills

Responsibilities

Direct and manage a team of analysts and specialists
Evaluate forecasting and staffing models
Communicate workload forecasts and changes
Advise on operational needs and recommendations
Respond to data discrepancies and escalate issues
Coordinate with other departments for smooth operations
Participate in workforce strategy meetings

Must Have skills

Analytical skillsCommunication skillsProblem-solving skillsOrganizational skillsInterpersonal skillsTechnical proficiencyStrategic thinking

Job Keywords

Workforce ManagementTeam LeadershipForecastingOperational EfficiencyCustomer Experience

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