Semesteria Logo
Cognizant

Workforce Manager

Cognizant

Posted

last week

Quezon City, National Capital Region, Philippines

Onsite

PHP 80K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Workforce Management Team Manager oversees WFM operations to ensure optimal staffing and operational excellence. This role combines team leadership, data analytics, and stakeholder management to deliver cost-effective workforce solutions.

About Company

Cognizant is an IT services and consulting company that helps clients modernize technology and transform processes to stay competitive. With a large workforce, they focus on improving everyday life through innovative solutions.

Core Requirements

  • Bachelor's Degree or Vocational Diploma
  • 4-6 years managerial experience in Workforce Management
  • Experience as a Senior Workforce Manager
  • Strong expertise in WFM tools and analytics
  • Excellent client management skills

Responsibilities

  • Lead and develop a workforce management team
  • Ensure performance standards are met
  • Analyze workload and forecast staffing requirements
  • Monitor service levels and provide forecasting support
  • Collaborate with business leaders and clients
  • Track performance against KPIs and SLAs
  • Prepare reports and dashboards for leadership

Benifits

  • Competitive Salary
  • Career Growth
  • Supportive Work Environment
  • Comprehensive Training
  • Exciting Opportunities

Must Have skills

Workforce Management toolsData analyticsSQLMS ExcelClient management

Job Keywords

Workforce ManagementTeam LeadershipData AnalysisService ExcellencePerformance Management

Similar Jobs