Workforce Manager
Cognizant
Posted
last week
Quezon City, National Capital Region, Philippines
Onsite
PHP 80K
Mid Level
Full Time
Sema Summary
The Workforce Management Team Manager oversees WFM operations to ensure optimal staffing and operational excellence. This role combines team leadership, data analytics, and stakeholder management to deliver cost-effective workforce solutions.
About Company
Cognizant is an IT services and consulting company that helps clients modernize technology and transform processes to stay competitive. With a large workforce, they focus on improving everyday life through innovative solutions.
Core Requirements
- Bachelor's Degree or Vocational Diploma
- 4-6 years managerial experience in Workforce Management
- Experience as a Senior Workforce Manager
- Strong expertise in WFM tools and analytics
- Excellent client management skills
Responsibilities
- Lead and develop a workforce management team
- Ensure performance standards are met
- Analyze workload and forecast staffing requirements
- Monitor service levels and provide forecasting support
- Collaborate with business leaders and clients
- Track performance against KPIs and SLAs
- Prepare reports and dashboards for leadership
Benifits
- Competitive Salary
- Career Growth
- Supportive Work Environment
- Comprehensive Training
- Exciting Opportunities
Must Have skills
Job Keywords
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