Workforce Management Consultant
Allstate
Posted
last week
Pune, Maharashtra, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Workforce Management Consultant I will manage staffing and scheduling activities to support business objectives in the Allstate Contact Centers. This role requires effective resolution of related issues and strong analytical skills.
About Company
The Allstate Corporation is a leading insurance provider in the U.S. and operates globally, offering a range of strategic business services.
Core Requirements
- Bachelor’s Degree
- 3+ years experience in workforce management
- Effective customer service skills
- Strong organizational skills
- Proficiency in call center operations
Responsibilities
- Manage staffing and scheduling activities.
- Coordinate technology and system problems.
- Respond to employee workflow questions.
- Prepare and analyze center reports.
- Evaluate trends for workflow improvement.
- Monitor call management software.
- Ensure optimal resource utilization.
Must Have skills
Job Keywords
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