WFM Manager
ibex
Posted
last week
Metro Manila
Remote
PHP 75K
Senior Level
Contract
Sema Summary
The WFM Sr. Manager is responsible for client partnerships and ensuring workforce management processes are effectively implemented. This role requires strong analytical skills and the ability to manage multiple sites and teams.
About Company
ibex provides outsourced customer engagement solutions across various industries, utilizing advanced technology to enhance customer experiences. They operate a global network of facilities and employ a diverse workforce.
Core Requirements
- Bachelor's Degree in Mathematics or related field
- 10+ years in Workforce Management
- 5+ years of management experience
- Experience in multi-site call centers
- Strong analytical skills
Responsibilities
- Serve as main contact for client interactions.
- Ensure client needs are consistently met.
- Identify opportunities within the WFM cycle.
- Maintain consistency in service delivery.
- Create tailored workforce management solutions.
- Track site performance against project plans.
- Conduct best practice initiatives through calls.
Must Have skills
Job Keywords
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