WFM Manager
Global Payments Inc.
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Onsite
PHP 80K
Mid Level
Full Time
Sema Summary
The WFM Manager will oversee workforce management technology and analytics. This role involves strategic forecasting, scheduling, and performance analytics to enhance operational efficiency.
About Company
Global Payments Inc. is a leading payment technology and software company that powers commerce for businesses worldwide. They deliver innovative solutions for seamless payment acceptance and exceptional client experiences.
Core Requirements
- 7+ years of experience in Workforce Management
- Proficiency in WFM tools like NICE and Verint
- Strong understanding of BPO metrics
- Exceptional stakeholder management skills
- Bachelor's degree in a relevant field
Responsibilities
- Own forecasting models using advanced analytics.
- Design optimized schedules leveraging WFM platforms.
- Deliver executive-level dashboards on performance metrics.
- Govern WFM processes across multiple geographies.
- Drive process automation initiatives.
- Mentor WFM analysts and build a high-performing team.
- Align headcount plans with client SLAs and financial objectives.
Benifits
- Career growth
- Learning opportunities
- Competitive salary
- Diversity and inclusion initiatives
- Environmental sustainability efforts
Must Have skills
Job Keywords
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