Voice Support
Cognizant
Posted
3 weeks ago
Greater Kuala Lumpur
Onsite
MYR 4K
Full Time
Sema Summary
Cognizant is seeking a Voice Support professional in Greater Kuala Lumpur. The role focuses on providing exceptional customer service through voice channels, assisting clients effectively. While the experience level is not specified, candidates should embody strong communication and problem-solving skills. The position is full-time and on-site, making it crucial for applicants to be located in the area.
About Company
Cognizant is a leading provider of information technology, consulting, and business process services, dedicated to helping clients transform their businesses in the digital age.
Core Requirements
- High school diploma or equivalent
- Strong communication skills in English and Indonesian
- Experience in customer service or support roles
- Ability to work in a fast-paced environment
- Familiarity with IT troubleshooting
Responsibilities
- Provide voice support to customers
- Resolve customer queries efficiently
- Assist in technical troubleshooting
- Maintain customer satisfaction levels
- Document customer interactions accurately
- Collaborate with team members to improve support processes
- Adhere to company policies and procedures
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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