Voice Process Associate
2COMS Consulting Pvt. Ltd.
Posted
2 days ago
Mumbai, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
As a Voice Process Associate, you will be responsible for managing customer inquiries and providing support through various channels. This role requires excellent communication skills and a customer-oriented mindset. Candidates should have at least a graduate degree and some prior experience in a voice-based job. This position is full-time and located in Mumbai, India. The company values employees and offers a collaborative work environment.
About Company
2COMS Consulting Pvt. Ltd. is a recruitment and consulting firm focused on providing quality employment solutions to both clients and candidates.
Core Requirements
- Graduate degree
- Strong communication skills
- Customer service experience
- Ability to work in a team
- Problem-solving skills
Responsibilities
- Handle inbound and outbound calls.
- Provide information about products and services.
- Resolve customer queries effectively.
- Ensure customer satisfaction.
- Document customer interactions.
- Assist in training new employees.
- Participate in performance evaluations.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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