Unit Manager
InteLogix
Posted
last week
Bacolod, Western Visayas, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Unit Manager for the Call Center supervises a team of BPO agents, ensuring they meet performance goals. This role involves monitoring KPIs, providing training, and resolving customer escalations.
About Company
InteLogix specializes in integrated solutions that enhance customer experiences through innovative technology. Their mission is to improve lives and advocate for clients' brands.
Core Requirements
- High school diploma or equivalent
- Experience as a BPO supervisor
- Strong leadership skills
- Excellent communication abilities
- Proficiency in call center software
Responsibilities
- Supervise and support a team of BPO agents
- Monitor KPIs and call metrics
- Provide coaching and training
- Handle customer escalations
- Manage schedules and attendance
- Collaborate with management on process improvements
- Prepare performance reports for leadership
Must Have skills
Job Keywords
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