Technology Support Specialist
Pearson
Posted
yesterday
Chennai, Tamil Nadu, India
Remote
INR 50K
Full Time
Sema Summary
The Technology Support Specialist role at Pearson requires strong problem-solving skills to provide technical support to customers. The position is hybrid, allowing for both in-office and remote work. The candidate will need to possess a mix of technical abilities and customer service experience. This role is suited for individuals passionate about technology and helping others address their technical issues. An estimated monthly salary for this position is around INR 50,000.
About Company
Pearson is a global education company that emphasizes technology-driven solutions in providing educational resources and support.
Core Requirements
- Bachelor's degree in IT or related field
- Strong communication skills
- Experience in technical support
- Ability to troubleshoot software issues
- Customer service experience
Responsibilities
- Provide technical support to customers
- Troubleshoot hardware and software issues
- Assist in the installation of technology solutions
- Document and track support requests
- Collaborate with the technical team
- Educate users on software functionalities
- Conduct follow-ups to ensure resolution
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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