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Technical Support
iOPEX Technologies Philippines Inc.
Posted
last week

Taguig, National Capital Region, Philippines

Onsite

PHP 25K

Mid Level

Full Time

Job Categories

Support Customer Technical Technology Sales

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Sema Summary

The role focuses on providing technical and customer support for an international clientele. It combines troubleshooting skills with a customer-first approach to ensure a seamless experience.

About Company

iOPEX Technologies is a digital service provider specializing in Digital Engineering, Operations, and Studio Services, dedicated to optimizing business technology and enhancing customer experience.

Core Requirements

Proven experience in customer support
Basic understanding of hardware and software
Strong verbal and written communication skills
Ability to manage multiple tasks
Proactive problem-solving mindset

Responsibilities

Act as the primary point of contact for customer inquiries.
Manage the full order lifecycle.
Convert inquiries into sales opportunities.
Monitor and update open cases until resolution.
Maintain detailed records in the CRM system.
Provide hardware and software support as needed.
Assist customers with connectivity issues.

Must Have skills

Technical troubleshooting skillsCustomer service skillsCommunication skillsMultitasking abilitiesProblem-solving skills

Job Keywords

Technical SupportCustomer SupportTechnical TroubleshootingSales SupportNetworking

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