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Technical Support
McEasy
Posted
last week

Surabaya, East Java, Indonesia

Onsite

IDR 8M

Mid Level

Full Time

Job Categories

Support Technology Engineering Logistics Customer

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Sema Summary

McEasy is seeking a Technical Support professional to aid in technical troubleshooting and customer service. The role involves analyzing GPS and hardware issues, while working closely with internal teams to provide effective solutions.

About Company

McEasy is a leading Indonesian company specializing in logistics and transportation solutions, focusing on digitizing supply chains across Southeast Asia.

Core Requirements

Bachelor’s degree in Automotive or Electronics Engineering.
1–3 years of experience in Technical Support.
Familiarity with GPS Tracking Systems.
Strong analytical and problem-solving skills.
Proficient in both verbal and written communication in Bahasa Indonesia.

Responsibilities

Handle hardware and GPS-related issues.
Perform troubleshooting using internal tools.
Communicate updates and solutions to customers.
Collaborate with other teams for issue resolution.
Document support activities properly.
Participate in knowledge sharing sessions.
Engage in ongoing technical skill development.

Must Have skills

GPS device knowledgeAnalytical skillsProblem solvingDocumentation skillsCommunication skills in Bahasa Indonesia

Job Keywords

Technical SupportGPSTroubleshootingCustomer ServiceLogistics

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