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Technical Support Supervisor
Dexcom Philippines
Posted
3 weeks ago

Manila

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Support Management Technical Customer Operations

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Sema Summary

Dexcom Philippines is seeking a Technical Support Supervisor based in Manila. The role involves overseeing the technical support team to ensure high-quality service delivery and customer satisfaction. Candidates should have a strong background in technical support and team management. This is a mid-level position that requires relevant experience and leadership skills. The job offers a competitive salary and opportunities for professional growth.

About Company

Dexcom is a global leader in Continuous Glucose Monitoring (CGM) systems, focused on advancing diabetes management technology.

Core Requirements

Bachelor's degree in a related field
3+ years of experience in technical support
Leadership and team management skills
Strong communication abilities
Problem-solving mindset

Responsibilities

Supervise the technical support team
Ensure efficient service delivery
Train and mentor team members
Manage customer inquiries and issues
Develop support processes and strategies
Analyze performance metrics
Collaborate with other departments

Must Have skills

Technical SupportCustomer ServiceTeam LeadershipCommunicationProblem Solving

Nice To Have Skills

Project ManagementData AnalysisCRM SoftwareTechnical TroubleshootingTraining Skills

Tools Knowledge Requried

CRMHelpdesk SoftwareRemote Support ToolsMicrosoft OfficeTroubleshooting Tools

Job Keywords

Technical SupportSupervisorCustomer SatisfactionLeadershipManila

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