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Technical Support Supervisor
Prince Retail Group of Companies
Posted
2 days ago

Central Visayas

Onsite

PHP 40K

Mid Level

Full Time

Job Categories

Support IT Management Customer Operations

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Sema Summary

The Technical Support Supervisor role at Prince Retail Group of Companies involves overseeing technical support operations. The supervisor is responsible for managing a team, ensuring high-quality customer service, and resolving technical issues. Candidates should possess a solid background in IT support and management skills. Located in Central Visayas, this is a full-time position, suitable for mid-level professionals. The role may not offer explicit benefits but emphasizes a pivotal role in supporting the organization's technical needs.

About Company

Prince Retail Group of Companies is a prominent retail organization focused on providing exceptional customer service and support.

Core Requirements

Bachelor's degree in IT or related field
2+ years in technical support
Experience in team management
Excellent communication skills
Problem-solving abilities

Responsibilities

Supervise the technical support team
Handle escalated customer inquiries
Maintain service quality standards
Train new support staff
Manage technical support systems
Analyze support metrics for improvement
Collaborate with other departments for solutions

Must Have skills

Technical troubleshootingTeam leadershipCustomer serviceCommunication skillsTime management

Nice To Have Skills

Project managementAnalytical thinkingConflict resolutionKnowledge of ITILSoftware proficiency

Tools Knowledge Requried

Helpdesk softwareCollaboration toolsDatabase systemsTicketing systemsMonitoring tools

Job Keywords

technical supportsupervisormanagementcustomer serviceIT

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