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Technical Support Specialist
Zebra Technologies
Posted
2 weeks ago

Taman Pulau Pinang, Penang, Malaysia

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Support Customer Technical IT Services

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Sema Summary

Zebra Technologies is seeking a Technical Support Specialist to provide assistance to customers in Penang, Malaysia. This full-time role involves helping clients with technical inquiries and issues regarding the company's products and services. The ideal candidate should possess basic IT support knowledge and excellent communication skills. As this is a junior position, it is suitable for recent graduates or those with limited experience in the technical support arena. Opportunities for growth and learning in a supportive environment will be provided.

About Company

Zebra Technologies specializes in providing innovative solutions for automated operational efficiency. The company focuses on enhancing operational visibility in various industries through advanced technology.

Core Requirements

Bachelor's degree in IT or a related field
Basic understanding of technical support
Good communication skills
Problem-solving ability
Customer service orientation

Responsibilities

Respond to customer inquiries via phone and email
Troubleshoot technical issues
Provide solutions to customer problems
Document support interactions
Collaborate with the technical team
Maintain customer satisfaction
Assist in product training for customers

Must Have skills

Technical SupportCommunicationProblem-SolvingCustomer ServiceIT Knowledge

Nice To Have Skills

Team CollaborationTime ManagementAdaptability

Tools Knowledge Requried

Helpdesk SoftwareRemote DesktopEmail

Job Keywords

Technical SupportCustomer ServiceTroubleshootingITTechnical Assistance

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