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Technical Support Specialist
YE Design Lounge
Posted
last month

Singapore

Onsite

SGD 3K

Junior Level

Full Time

Job Categories

Support Technical IT Customer Service

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Sema Summary

The Technical Support Specialist at YE Design Lounge is responsible for providing on-site technical assistance to clients. This role involves troubleshooting issues, ensuring systems are functioning smoothly, and delivering top-notch customer service. Candidates should have a basic understanding of technical support mechanisms and a willingness to learn. As a junior position, it offers an excellent opportunity for growth in the IT sector. The job is located in Singapore and is full-time, requiring direct interaction with users.

About Company

YE Design Lounge focuses on delivering exceptional design services, catering to a diverse clientele in Singapore.

Core Requirements

Basic IT knowledge
Customer service skills
Communication skills
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Provide technical support to users.
Troubleshoot computer and network issues.
Assist with software installations.
Set up and configure hardware.
Maintain accurate records of support requests.
Educate users on basic IT policies.
Collaborate with team members on projects.

Must Have skills

Technical supportCustomer serviceCommunicationProblem-solvingTime management

Nice To Have Skills

Familiarity with networkingSoftware installationHardware troubleshootingTeam collaborationAdaptability

Tools Knowledge Requried

Helpdesk softwareTicketing systemKnowledge baseRemote support toolsCommunication platforms

Job Keywords

Technical SupportITCustomer ServiceTroubleshootingTechnical Assistance

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