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Technical Support Specialist
Tricentis
Posted
3 weeks ago

Manila, National Capital Region, Philippines

Remote

PHP 40K

Junior Level

Full Time

Job Categories

Support Technical IT Customer Service

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Sema Summary

Tricentis is seeking a Technical Support Specialist to join their hybrid team in Manila, Philippines. The ideal candidate will handle technical inquiries, support clients, and troubleshoot issues related to their software products. A strong foundation in IT support and customer service is required. Opportunities for career advancement and skill development are offered. Applicants should be excited about providing excellent customer experiences.

About Company

Tricentis is a leader in continuous testing and automated software testing solutions, helping organizations ensure quality and speed in their software delivery.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong problem-solving skills
Excellent communication abilities
Customer service orientation

Responsibilities

Provide technical assistance to customers
Diagnose software issues and troubleshoot
Manage support tickets and technical inquiries
Collaborate with development teams for solutions
Train clients on software features
Maintain documentation of support processes
Follow up with customers for feedback

Must Have skills

Technical supportTroubleshootingCommunicationCustomer serviceProblem-solving

Nice To Have Skills

Knowledge of software testingProject managementData analysis

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsDatabase managementCollaboration platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportSoftware Testing

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