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Technical Support Specialist
Plusgrade
Posted
3 weeks ago

Malaysia

Remote

MYR 4K

Junior Level

Full Time

Job Categories

Support Technical Customer IT Remote

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Sema Summary

As a Technical Support Specialist at Plusgrade, you will be responsible for assisting clients in the hospitality industry with technical inquiries. This full-time, remote position is suitable for junior candidates looking to develop their skills in technical support. You'll engage with customers to resolve issues, guide them through troubleshooting steps, and ensure satisfaction with our services. Though specific benefits are not outlined, working in a remote capacity offers flexibility and a unique experience in the tech support field.

About Company

Plusgrade is a leader in enhancing customer experiences in the hospitality sector through innovative technical solutions and support.

Core Requirements

High school diploma or equivalent
Basic understanding of technical support
Strong communication skills
Customer service experience
Problem-solving abilities

Responsibilities

Assist clients with technical inquiries
Troubleshoot technical issues
Guide customers through solutions
Document customer interactions
Provide feedback to product teams
Maintain up-to-date knowledge of products
Ensure high customer satisfaction

Must Have skills

Technical supportCommunicationTroubleshootingCustomer serviceProblem-solving

Nice To Have Skills

Remote support toolsCRM softwareTeam collaboration toolsTime managementAdaptability

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsEmailCRM systemsTicketing systems

Job Keywords

Technical SupportCustomer ServiceTroubleshootingRemote WorkHelpdesk

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