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Technical Support Specialist
Nokia
Posted
21 hours ago

Thiruporur, Tamil Nadu

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support Technical IT Customer Engineering

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Sema Summary

Nokia is seeking a Technical Support Specialist for their team in Thiruporur, Tamil Nadu. This role involves providing technical support and solutions for WLAN and related technologies. The candidate is expected to have mid-level experience in a technical support environment and should possess strong troubleshooting skills. This is a full-time, hybrid position offering a chance to work with advanced technologies while engaging with clients directly.

About Company

Nokia is a global leader in technology, specializing in innovative solutions and telecommunications.

Core Requirements

Bachelor's degree in a relevant field
Strong troubleshooting skills
Experience with WLAN technologies
Customer service orientation
Ability to work in a hybrid environment

Responsibilities

Provide technical support for WLAN products
Troubleshoot customer issues effectively
Collaborate with engineering teams
Document and escalate issues as needed
Assist in training customers on product usage
Participate in team meetings for knowledge sharing
Stay updated with technological advancements

Must Have skills

Technical supportWLAN expertiseProblem solvingCommunication skillsCustomer service

Nice To Have Skills

Networking fundamentalsProject managementAnalytical skills

Tools Knowledge Requried

JiraConfluenceRemote desktop toolsNetwork monitoring toolsHelp desk software

Job Keywords

Technical SupportWLANNetworkingTroubleshootingCustomer Service

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