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Technical Support Specialist
Innovatia
Posted
last week

India

Remote

INR 30K

Entry Level

Full Time

Job Categories

Technical Support IT Customer Service

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Sema Summary

The Technical Support Specialist role involves providing assistance for Avaya products. It is a full-time position based in India, offering remote work options.

About Company

Innovatia is a company focused on delivering superior technical support services across various platforms.

Core Requirements

Bachelor's degree in a related field
Experience in technical support
Knowledge of Avaya products
Strong communication skills
Ability to troubleshoot technical issues

Responsibilities

Provide technical support for Avaya systems.
Troubleshoot and resolve customer issues.
Assist in product onboarding for customers.
Document issues and resolutions.
Work with cross-functional teams to enhance support.
Maintain customer satisfaction through effective communication.
Stay updated on new Avaya product features.

Must Have skills

Technical support skillsProblem-solving skillsExcellent communicationKnowledge of Avaya systemsCustomer service orientation

Job Keywords

Technical SupportAvayaTroubleshootingCustomer ServiceRemote Support

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