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Technical Support Specialist
Deel
Posted
3 months ago

Philippines

Remote

PHP 50K

Mid Level

Full Time

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Support Technical Customer Service Remote

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Sema Summary

The Technical Support Specialist at Deel acts as a bridge between frontline teams and engineering to ensure customer satisfaction. This role involves diagnosing and resolving complex technical issues while collaborating with global teams.

About Company

Deel is a global HR and payroll platform that enables companies to manage their international workforce effectively. The company is recognized for its innovative solutions in payroll compliance and HR management.

Core Requirements

3+ years of technical issue diagnosis experience
1+ year in customer support roles
Fluent in written and verbal English
Experience with SQL and RESTful APIs
Knowledge of ticketing systems like Jira

Responsibilities

Efficiently handle tickets and escalations via Jira and Slack.
Diagnose and troubleshoot complex technical issues.
Provide actionable updates on technical problems.
Work closely with product and engineering teams.
Specialize in business areas like Payroll.
Refine processes to improve operational efficiency.
Create and maintain knowledge base articles for teams.

Benifits

Stock grants
Flexible remote work
Additional perks based on employment status

Must Have skills

Analytical skillsAttention to detailProblem-solvingTechnical troubleshootingAbility to explain technical concepts simply

Job Keywords

Technical SupportCustomer SupportTroubleshootingSaaSRemote Work

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