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Technical Support Specialist
Ciena
Posted
3 months ago

Manila, National Capital Region, Philippines

Remote

PHP 70K

Mid Level

Full Time

Job Categories

Support Technical Engineering Telecommunications Customer

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Sema Summary

The Technical Support Specialist provides system level post-sales support for Ciena's customers. Responsibilities include troubleshooting and technical support for optical transport products.

About Company

Ciena is the global leader in high-speed connectivity, focusing on adaptive networks that support exponential bandwidth growth. They empower customers and communities through innovative networking solutions.

Core Requirements

Bachelor’s degree in Engineering or Computer Science
3-5 years of technical support experience
Knowledge of fiber optic transport protocols
Experience with Ethernet/IP networks
CE-A and OC-A certifications

Responsibilities

Provide remote technical support for customers 24x7 as required.
Conduct on-site support and troubleshooting as needed.
Communicate effectively with design and supply chain on issues.
Utilize debug tools to aid in problem resolution.
Create and publish technical documents.
Train new technical support engineers.
Support customer networking issues on-site or remotely.

Must Have skills

Fiber optic networking knowledgeProblem-solving skillsUNIX and Oracle experienceTechnical support expertiseExcellent communication skills

Job Keywords

Technical SupportFiber OpticsTroubleshootingTelecommunicationsCustomer Service

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