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Technical Support Specialist
Johnson Controls
Posted
3 weeks ago

Pune/Pimpri-Chinchwad Area

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Support Technical Customer Engineering IT

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Sema Summary

The Technical Support Specialist will provide first-level technical assistance to customers and troubleshoot issues. This role requires excellent communication skills and a passion for problem-solving.

About Company

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, transforming environments where people live, work, learn, and play.

Core Requirements

Degree in engineering (B.E/B.Tech/M.Tech/BCA/MCA/Bsc IT/Cs)
4-9 years of technical troubleshooting experience
Ability to work in shifts
Good verbal and written communication skills
Basic proficiency in Microsoft Office

Responsibilities

Provide technical support via phone and email
Understand and resolve customer issues
Develop analytical thinking and problem-solving skills
Guide customers through solutions
Collaborate with Level 2 support for complex issues
Contribute to SOPs and updates
Manage cases in Salesforce and meet SLA targets

Must Have skills

Technical troubleshootingCustomer serviceCommunicationAnalytical thinkingSalesforce CRM

Job Keywords

Technical SupportCustomer AssistanceTroubleshootingEngineeringProblem Solving

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