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Technical Support Specialist
OpenGov Inc.
Posted
last week

Pune, Maharashtra, India

Onsite

INR 40K

Intern Level

Full Time

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Support Tech Customer AI Training

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Sema Summary

The Technical Support Specialist plays a vital role in OpenGov's growth by connecting with government leaders to train and support them. This entry-level position focuses on providing technical support across multiple channels while ensuring high customer satisfaction.

About Company

OpenGov is a leading provider of AI and ERP solutions for local and state governments, helping them operate efficiently and strengthen public trust.

Core Requirements

Technical degree in Computer Science preferred.
Experience troubleshooting SQL and Data Management.
Strong communication skills.
Ability to learn new technologies quickly.
Collaborative team player.

Responsibilities

Provide customer technical support via omnichannel.
Utilize Salesforce Service Cloud for case management.
Assess and prioritize incoming support cases.
Triage customer incidents for consistency and quality.
Troubleshoot technologies and document solutions.
Provide technical guidance and training.
Contribute to the knowledge base for customer self-service.

Must Have skills

SQLData ManagementProblem-solvingCommunicationOrganizational skillsTeam collaborationTechnical aptitude

Job Keywords

Technical SupportCustomer ServiceAISQLCommunicationProblem-solvingSalesforce

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