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Technical Support Specialist
Convoso
Posted
2 days ago

Pasig, National Capital Region, Philippines

Onsite

PHP 30K

Full Time

Job Categories

Support Technical Customer IT Service

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Sema Summary

Convoso is hiring a Technical Support Specialist to provide Level 2 support for their customers. The role involves troubleshooting technical issues and ensuring customer satisfaction through effective communication. Ideal candidates should possess a solid understanding of technical support processes and be adept at problem-solving. This full-time position is based in Pasig, National Capital Region, Philippines.

About Company

Convoso is a technology-driven company focused on delivering innovative solutions for customer engagement and communication.

Core Requirements

Strong communication skills
Experience in technical support
Problem-solving abilities
Customer service orientation
Ability to work in a team

Responsibilities

Provide Level 2 technical support
Troubleshoot software and hardware issues
Assist customers with product usage
Document support interactions
Collaborate with team members
Ensure customer satisfaction
Participate in training sessions

Must Have skills

Technical troubleshootingCustomer serviceProblem-solvingCommunicationTeamwork

Nice To Have Skills

Experience with CRM systemsTime managementAnalytical skills

Tools Knowledge Requried

CRM softwareTicketing systemRemote desktop tools

Job Keywords

Technical SupportCustomer CareTroubleshootingIT SupportTechnical Specialist

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