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Technical Support Specialist
Convergint Asia Pacific
Posted
3 weeks ago

Manila

Onsite

PHP 30K

Junior Level

Full Time

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Support IT Technical Customer Service

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Sema Summary

As a Technical Support Specialist at Convergint Asia Pacific, you will be responsible for providing exceptional support to clients in Manila. This role requires a proactive approach to problem-solving and effective communication skills. Ideal candidates should have a foundation in technical support and customer service. The position is full-time and involves working on-site, delivering solutions to enhance client satisfaction.

About Company

Convergint Asia Pacific specializes in providing technological solutions and support to enhance security and efficiency for businesses.

Core Requirements

Bachelor's degree in IT
Technical troubleshooting skills
Customer service experience
Ability to work on-site
Effective communication skills

Responsibilities

Provide technical support to clients
Diagnose and resolve technical issues
Assist with product installations
Document support interactions
Communicate effectively with customers
Collaborate with team members
Maintain client satisfaction

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceTroubleshooting

Nice To Have Skills

NetworkingSoftware installationRemote supportDocumentationTeam collaboration

Job Keywords

Technical SupportCustomer ServiceIT SupportTroubleshootingProblem-Solving

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