Technical Support Specialist
Foundever
Posted
6 days ago
Chennai, Tamil Nadu, India
Onsite
INR 30K
Full Time
Sema Summary
The Technical Support Specialist provides assistance and support to clients with technical issues. This role is crucial for maintaining customer satisfaction and service quality.
About Company
Foundever is a leading provider of customer experience solutions, focused on delivering high-quality support and services.
Core Requirements
- Bachelor's degree in relevant field.
- Strong troubleshooting skills.
- Excellent communication abilities.
- Experience in customer support.
- Knowledge of technical software and tools.
Responsibilities
- Provide technical support to clients and customers.
- Resolve issues over the phone or via email.
- Maintain high levels of customer satisfaction.
- Document support interactions and resolutions.
- Collaborate with the technical team for issue escalation.
- Provide feedback on product improvements.
- Train new staff on support procedures.
Must Have skills
Job Keywords
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