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Technical Support Representative
Elevate Calls Inc.
Posted
3 weeks ago

Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Technical Remote Service

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Sema Summary

The Technical Support Representative position at Elevate Calls Inc. involves providing exceptional customer service and technical assistance to clients in need. The role requires strong communication skills and the ability to troubleshoot technical issues effectively. Located in the Philippines, this is a full-time remote position suited for junior-level candidates. Key responsibilities include resolving customer inquiries and maintaining high satisfaction rates.

About Company

Elevate Calls Inc. specializes in delivering outstanding customer support solutions. The company is dedicated to providing top-notch service and fostering a collaborative work environment.

Core Requirements

High school diploma or equivalent.
Strong communication skills.
Basic technical knowledge.
Experience in customer service.
Ability to work in a remote environment.

Responsibilities

Provide technical support to customers.
Resolve customer inquiries promptly.
Document interactions with clients.
Maintain customer satisfaction metrics.
Collaborate with team members on complex issues.
Educate customers on product usage.
Report recurring issues to management.

Must Have skills

CommunicationProblem-solvingTechnical supportCustomer serviceTime management

Nice To Have Skills

MultilingualFamiliarity with softwareBasic troubleshootingAdaptabilityEmpathy

Tools Knowledge Requried

CRM softwareRemote desktop toolsHelp desk softwareEmailChat support platforms

Job Keywords

Technical SupportCustomer ServiceRemote WorkTroubleshootingCommunication

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