Technical Support Representative
Alorica
Posted
2 weeks ago
Quezon City, National Capital Region
Onsite
PHP 20K
Junior Level
Full Time
Sema Summary
As a Technical Support Representative at Alorica, you will assist customers with technical issues regarding products and services. This role requires clear communication skills and the ability to resolve problems efficiently. You will work on-site in Quezon City and must be prepared to provide exceptional customer service. Experience in a technical support role is preferred but not mandatory. The position offers competitive pay and opportunities for growth within the company.
About Company
Alorica is a leading provider of customer service solutions, specializing in helping businesses enhance their customer experience through dedicated support and innovative services. They focus on creating meaningful connections and improving customer satisfaction.
Core Requirements
- High school diploma or equivalent
- Strong communication skills
- Problem-solving skills
- Basic technical knowledge
- Ability to work in a team
Responsibilities
- Provide technical support to customers
- Troubleshoot issues and resolve customer inquiries
- Document customer interactions and solutions
- Maintain high levels of customer satisfaction
- Collaborate with team members for complex cases
- Assist in training new staff
- Stay updated on product knowledge and services
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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