Technical Support Representative
TELUS Digital
Posted
last week
Metro Manila
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
TELUS Digital seeks a Technical Support Representative with a strong background in VOIP and telecom to assist customers with technical challenges. Candidates should possess relevant experience and be comfortable working in a 24/7 support model.
About Company
TELUS Digital is the global arm of TELUS Corporation, focused on delivering innovative customer experience solutions through technology and compassionate service. The company specializes in IT services, cloud solutions, and digital transformations.
Core Requirements
- 2+ years in a technical support role
- Experience with VOIP/SIP/IP-PBX
- Knowledge of REST APIs
- Understanding of network connectivity issues
- Third level qualification in Computer Science or related field
Responsibilities
- Assist customers with technical issues via phone, tickets, and chat.
- Collaborate with other departments for solution resolution.
- Work cross-functionally with engineering and product teams.
- Handle customer escalations diplomatically.
- Provide mentorship to junior team members.
- Troubleshoot VoIP and SIP issues.
- Monitor and resolve Quality of Service (QoS) concerns.
Must Have skills
Job Keywords
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