Technical Support Representative
SolarWinds
Posted
3 weeks ago
Metro Manila
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Technical Support Representative will provide world-class customer support for SolarWinds' global customers. The role involves troubleshooting technical issues and ensuring customer satisfaction through effective communication.
About Company
SolarWinds is a software development company focused on providing powerful and secure solutions for IT management. They prioritize a people-first approach and foster a collaborative work environment.
Core Requirements
- Bachelor's degree in Computer Science or equivalent experience
- At least 2 years in Network/System Administration
- Experience with MS SQL and network devices
- Knowledge of networking protocols
- Professional certifications like CCNA or Network+ are a plus
Responsibilities
- Respond to technical support inquiries via various channels
- Manage support tickets using CRM systems
- Communicate technical information to non-technical users
- Coordinate with Advanced Support Teams for issue resolution
- Contribute to the Knowledgebase by authoring articles
- Collaborate with Tier 1 support for customer experience
- Develop product knowledge to assist customers effectively
Benifits
- Health insurance
- Paid vacation
- Sick leave
- Education reimbursement
- Work-life balance
Must Have skills
Job Keywords
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