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Technical Support Representative
Asurion
Posted
3 weeks ago

Mabalacat, Central Luzon, Philippines

Onsite

PHP 30K

Entry Level

Full Time

Job Categories

Support Sales IT Customer Technical

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Skills

Experience

Industry

Sema Summary

The role involves providing technical support and sales assistance to customers. Responsibilities include handling inbound and outbound calls to resolve customer issues with devices and services.

About Company

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, installation, and 24/7 support for a wide range of devices and appliances.

Core Requirements

High school diploma or equivalent
1 year of BPO technical support experience
6 months of BPO sales experience
Experience with mobile technology and devices
Strong customer service skills

Responsibilities

Handle service requests and ensure compliance with policies
Provide technical expertise on inbound calls
Identify customers according to company requirements
Maintain high customer service standards
Educate oneself on technology changes
Respond to feedback and coaching sessions
Process service requests related to device protection

Must Have skills

Customer serviceTechnical supportSales skillsProblem-solvingEmpathyDigital literacyTeam collaboration

Job Keywords

Technical SupportCustomer ServiceSalesBPOTechnology

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