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Technical Support
Universal Robots
Posted
yesterday

Lapu-Lapu, Central Visayas, Philippines

Remote

PHP 25K

Full Time

Job Categories

Support Technical Customer Remote Full-time

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Sema Summary

Universal Robots is looking for a Technical Support professional to assist customers in resolving technical inquiries and issues. The role is based in Lapu-Lapu, Central Visayas, Philippines, offering a hybrid work format. Ideal candidates will have experience in customer support, technical troubleshooting, and effective communication. This full-time position provides a competitive salary and the opportunity to work in a dynamic environment.

About Company

Universal Robots specializes in collaborative robotic solutions for industries, focusing on improving productivity and safety in automation.

Core Requirements

Technical support experience
Customer service skills
Problem-solving abilities
Communication skills
Ability to work in a hybrid environment

Responsibilities

Assist customers with technical support inquiries.
Troubleshoot and resolve issues related to robotic products.
Provide excellent customer service.
Document customer interactions and solutions.
Collaborate with technical teams to improve support processes.
Educate customers on product features and usage.
Maintain up-to-date knowledge of industry trends and products.

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationTroubleshooting

Nice To Have Skills

AdaptabilityTeam collaborationTime management

Job Keywords

Technical SupportCustomer ServiceTroubleshootingCommunicationProblem-solving

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