Technical Support
Mekari
Posted
3 weeks ago
Jakarta, Jakarta, Indonesia
Remote
IDR 8M
Entry Level
Full Time
Sema Summary
Mekari is seeking a Technical Support professional to assist customers with product-related issues. The role involves collaboration with various teams to ensure customer satisfaction and effective problem resolution.
About Company
Mekari is Indonesia's leading Software-as-a-Service (SaaS) company, providing a range of software solutions to facilitate digital transformation for businesses.
Core Requirements
- Bachelor's Degree in Information System or Computer Science
- Basic knowledge in HR Software
- Proficient in English
- Good analytical skills
- Problem-solving skills
Responsibilities
- Coordinate with Customer Support Team
- Provide technical support to customers
- Resolve product problems with Product Team
- Clarify customer complaints
- Develop win-win solutions for issues
- Assist in product training for users
- Document customer interactions and solutions
Benifits
- Medical insurance
- Premium private health insurance
- Allowance for sports activities
- Flexible working hours
- Notebook Ownership Program
Must Have skills
Job Keywords
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