Technical Support
Tap Growth ai
Posted
3 months ago
Parañaque, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
We are seeking a dedicated L1 Technical Support professional to assist our clients with technical issues. The role requires strong problem-solving skills and a passion for helping others.
About Company
Tap Growth ai specializes in providing research services for fast-growing companies with a team of dedicated professionals.
Core Requirements
- At least 1 year of experience in a technical support role
- Familiarity with Windows and macOS
- Strong communication skills
- Ability to work independently and in a team
- Excellent time management and attention to detail
Responsibilities
- Provide first-level technical support via phone, email, or chat
- Troubleshoot hardware and software issues
- Document customer interactions accurately
- Monitor system performance and escalate issues
- Assist with onboarding new users
- Train users on systems
- Collaborate with the technical team to improve services
Must Have skills
Job Keywords
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