Technical Support Manager
MicroPort
Posted
yesterday
Mumbai, Maharashtra, India
Onsite
INR 100K
Senior Level
Full Time
Sema Summary
As a Technical Support Manager at MicroPort, you will lead the technical support team for surgical robotics across various countries. This role involves overseeing installations, providing advanced troubleshooting, and ensuring compliance with quality standards. You will be responsible for developing training programs, collaborating with cross-functional teams, and managing the budget for technical support operations. Candidates should possess a bachelor’s degree in engineering and eight years of relevant experience, including team leadership.
About Company
MicroPort specializes in innovative surgical solutions, focusing on improving patient outcomes through advanced robotic systems and support. The company emphasizes quality assurance and compliance to deliver exceptional healthcare technology.
Core Requirements
- Bachelor's degree in Engineering
- 8 years of experience in technical support
- 3 years in team leadership
- Knowledge of robotic systems
- Strong project management skills
Responsibilities
- Lead and manage the technical support team.
- Oversee installation and configuration of robotic systems.
- Provide escalation support for complex technical issues.
- Develop preventive maintenance schedules.
- Design and deliver technical training programs.
- Collaborate with R&D on product enhancements.
- Ensure compliance with quality assurance processes.
Must Have skills
Nice To Have Skills
Job Keywords
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