Technical Support Manager
MicroPort
Posted
yesterday
Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 10K
Mid Level
Full Time
Sema Summary
The Technical Support Manager at MicroPort will oversee technical support for surgical robots in Kuala Lumpur. This role requires a mid-level professional with experience in healthcare technology management. Responsibilities will include managing a support team, handling customer complaints, and ensuring effective service delivery. It is an on-site full-time position, ideal for those with leadership skills and technical expertise.
About Company
MicroPort is a leading medical technology company specializing in surgical robotics and advanced healthcare solutions. The company focuses on improving patient outcomes through innovative technologies.
Core Requirements
- Bachelor's degree in Engineering or related field
- Experience in technical support management
- Knowledge of surgical robots
- Strong problem-solving skills
- Ability to lead a team
Responsibilities
- Manage the technical support team for surgical robots
- Address customer inquiries and complaints
- Provide training for support staff
- Develop support protocols and documentation
- Analyze support metrics for improvement
- Coordinate with other departments for service efficiency
- Ensure compliance with healthcare regulations
Must Have skills
Nice To Have Skills
Job Keywords
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