Technical Support Manager
Optum Philippines
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Associate Technical Support Manager will oversee the IT Service Desk team in delivering excellent technical support. This role requires strong people management skills and experience in voice support.
About Company
Optum Philippines, a subsidiary of UnitedHealth Group, offers technology, clinical, and customer service solutions to enhance global healthcare outcomes.
Core Requirements
- Bachelor's degree in computer science or related field
- 10+ years of overall experience
- 6 years in a people manager role
- Voice support experience
- Solid people management skills
Responsibilities
- Oversee IT Service Desk operations
- Provide exemplary technical support
- Monitor team performance
- Manage escalations effectively
- Conduct data analysis for improvement
- Lead people management initiatives
- Ensure compliance with company policies
Benifits
- Career development
- Health benefits
- Comprehensive benefits
- Inclusion culture
Must Have skills
Job Keywords
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