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Technical Support Manager
Xylem
Posted
3 weeks ago

Calamba, Calabarzon, Philippines

Onsite

PHP 60K

Mid Level

Full Time

Job Categories

Management Support Engineering Operations Customer

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Sema Summary

The Technical Support Manager oversees the service management system, ensuring compliance and efficiency. This role involves managing a team and driving continuous improvement initiatives.

About Company

Xylem is a global leader in advanced technologies and solutions addressing the world's biggest water challenges. The company is committed to sustainability and innovation in water management.

Core Requirements

Bachelor’s in Engineering or Business Administration
At least 5 years of experience in service management
2 years of experience as a people manager
Strong problem-solving and analytical skills
Proficiency in data analysis tools

Responsibilities

Oversee daily operations of the service department
Develop and implement strategies for efficiency
Ensure compliance with company policies
Manage service department budget and resources
Build and maintain customer relationships
Conduct quality control checks
Facilitate training and development for staff

Must Have skills

LeadershipCommunicationAnalytical skillsProblem-solvingData analysisCustomer serviceProject management

Job Keywords

Technical SupportService ManagementCustomer SatisfactionTeam LeadershipProcess Improvement

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