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Technical Support Executive
TechRyde Private Limited
Posted
last week

Noida, Uttar Pradesh

Onsite

INR 60K

Mid Level

Full Time

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Support API Product Technology Customer

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Sema Summary

We are seeking a technically adept and customer-focused API & Product Support Specialist to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs and a passion for solving customer issues efficiently.

About Company

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail. We empower businesses with cutting-edge software solutions and seamless integrations.

Core Requirements

1-3 years of experience in technical support or API support.
Strong knowledge of RESTful APIs.
Familiarity with Postman and Swagger.
Excellent verbal and written communication skills.
Problem-solving skills and a proactive approach.

Responsibilities

Provide technical product support to clients.
Perform API testing and troubleshooting.
Analyze and resolve integration or application issues.
Assist customers in understanding APIs.
Maintain understanding of the product and ecosystem.
Document common issues and solutions.
Escalate complex issues to technical teams.

Benifits

Growth opportunities
Ongoing learning support
Flexible work culture
Collaborative work environment

Must Have skills

API documentationRESTful APIsPostmanSwaggerProblem-solvingCommunicationTeam collaboration

Job Keywords

Technical SupportAPI SupportProduct SupportCustomer ServiceProblem Solving

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