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Technical Support Engineer
Thrive
Posted
3 weeks ago

Singapore

Onsite

SGD 4K

Junior Level

Full Time

Job Categories

Support Engineering IT Customer Technical

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Sema Summary

The Technical Support Engineer role at Thrive focuses on providing field support for technical issues. The engineer will troubleshoot and resolve customer inquiries effectively while ensuring a high level of customer satisfaction. Ideal candidates should possess strong problem-solving skills and a foundational understanding of technical support processes. As a full-time position based in Singapore, junior candidates are encouraged to apply. Growth opportunities are available within the company.

About Company

Thrive specializes in delivering exceptional technical solutions, focusing on customer satisfaction and operational efficiency.

Core Requirements

Bachelor's degree in a related field
Strong problem-solving skills
Customer service experience
Technical troubleshooting abilities
Good communication skills

Responsibilities

Provide technical support in the field
Troubleshoot and resolve issues onsite
Assist customers with product inquiries
Document technical issues and resolutions
Collaborate with engineering teams
Maintain customer satisfaction
Train customers on product usage

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationTroubleshooting

Nice To Have Skills

Project managementRemote support toolsData analysisTechnical documentationTeam collaboration

Tools Knowledge Requried

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