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Technical Support Engineer
Dada Consultants
Posted
3 weeks ago

Singapore

Onsite

SGD 4K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

Dada Consultants is seeking a Technical Support Engineer located in Singapore. The role demands addressing customer inquiries, troubleshooting technical issues, and providing effective solutions promptly. Ideal candidates should possess foundational skills in customer service and technical support. The position is full-time with a focus on in-person collaboration. Benefits and specific salary details were not mentioned but are competitive for the market.

About Company

Dada Consultants specializes in providing technical support and consultancy services, ensuring customer satisfaction through high-quality service delivery.

Core Requirements

Bachelor's degree in a relevant field
Strong communication skills
Proficient in problem-solving
Customer-focused mindset
Familiarity with technical support tools

Responsibilities

Respond to customer inquiries regarding technical issues
Diagnose and troubleshoot hardware and software problems
Provide timely and accurate technical solutions
Document issues and customer interactions
Work collaboratively with the engineering team
Assist in product testing and feature validation
Maintain high levels of customer satisfaction

Must Have skills

Technical supportCustomer serviceTroubleshootingProblem-solvingCommunication

Nice To Have Skills

Software knowledgeTeam collaborationTime managementAdaptabilityMultilingual

Tools Knowledge Requried

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