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Technical Support Engineer
Cloudflare
Posted
last week

Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Support Engineering Customer Technical IT

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Sema Summary

As a Technical Support Engineer at Cloudflare, you will solve complex technical issues for a diverse customer base. Your role involves providing premium-level support primarily in Vietnamese and English.

About Company

Cloudflare is a leading connectivity cloud company that enhances the security and performance of internet properties while simplifying network management for organizations.

Core Requirements

Bachelor's degree in Computer Science or a related field.
Minimum of 4 years in a technical support role.
Proficiency in command line tools.
Experience with web servers like Apache and Nginx.
Familiarity with network protocols and security tools.

Responsibilities

Serve as a technical advisor for premium customers.
Engage with customers through diverse communication channels.
Create and maintain technical documentation.
Collaborate with product and engineering teams.
Assist in identifying security incidents.
Work rotational shifts to support global customers.
Provide personalized technical assistance.

Must Have skills

Troubleshooting skillsCustomer service orientationCommunication skillsProblem-solving abilityScripting in Bash or PythonKnowledge of DNS and VPNsExperience with cloud platforms

Job Keywords

Technical SupportNetworkingCustomer ServiceProblem SolvingSecurity

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