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Technical Support Engineer
Yngen Datacom Corp.
Posted
3 months ago

San Pedro, Calabarzon

Onsite

IDR 8M

Junior Level

Full Time

Job Categories

Support Technical API IT Consulting

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Sema Summary

As a Technical Support Engineer, you will resolve application and API-related issues while collaborating with engineering teams. This position offers a strong foundation for future opportunities in DevOps or Software Engineering.

About Company

Yngen Datacom Corp. is a Filipino-owned company specializing in outsourcing and IT solutions since 2003. They expand across various sectors, including logistics and innovative products, to create job opportunities.

Core Requirements

Experience in application support or technical support roles.
Proficiency with APIs and tools like Postman.
Ability to analyze application and system logs.
Familiarity with monitoring tools like Grafana, Kibana, or Datadog.
Strong problem-solving skills.

Responsibilities

Respond to and resolve support tickets.
Validate API requests using Postman.
Analyze logs to identify root causes.
Monitor application performance with tools.
Collaborate with Engineering and QA teams.
Document troubleshooting steps and resolutions.
Proactively improve system reliability.

Benifits

8K Sign On Bonus

Must Have skills

Analytical skillsProblem-solvingTechnical writingVerbal communicationAPI proficiencyMonitoring toolsTeam collaboration

Job Keywords

Technical SupportAPIApplication SupportTroubleshootingLog Analysis

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