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Technical Support Engineer
Westcon-Comstor
Posted
last week

Pune, Maharashtra, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support IT Engineering Technology Consulting

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Sema Summary

The Technical Support Engineer at Westcon-Comstor will support customers with installation and troubleshooting of software products. This role demands excellent analytical skills and the ability to work with both Windows and Mac/Linux environments.

About Company

Westcon-Comstor is a global technology provider and distributor, connecting IT vendors with technology resellers, and has over 30 years of experience in the industry.

Core Requirements

6-10 years experience in technical support.
Familiarity with Windows and Mac/Linux environments.
Operational experience with SQL technologies.
Experience in enterprise security.
Ability to troubleshoot software issues.

Responsibilities

Provide customer support via phone and email.
Assist with installation of software products.
Track and monitor support cases.
Document customer issues and solutions.
Escalate critical customer issues as needed.
Communicate with engineering and sales teams.
Participate in knowledge sharing training.

Must Have skills

Analytical skillsTroubleshooting skillsKnowledge of SQLExperience with security technologiesProgramming experienceCustomer service skillsTeam collaboration

Job Keywords

Technical SupportCustomer ServiceSQLDebuggingSecurity

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