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Technical Support Engineer
SupportNinja
Posted
last week

Philippines

Remote

PHP 35K

Entry Level

Full Time

Job Categories

Support Engineering Tech Consulting Remote

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Sema Summary

The Technical Support Engineer will diagnose and resolve complex issues for customers using various monitoring tools. Responsibilities include troubleshooting API errors and improving documentation for better user support.

About Company

SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.

Core Requirements

1+ years in Technical Support
Strong debugging skills
Ability to read logs and decipher technical issues
Experience with customer technical calls
Understanding of APIs and integrations

Responsibilities

Join customer calls to diagnose issues
Investigate and debug issues
Verify fixes before customer communication
Troubleshoot API and authentication issues
Fine-tune AI support agents
Create and maintain support articles
Analyze trends to recommend improvements

Benifits

Competitive compensation
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off

Must Have skills

Debugging skillsAPI knowledgeCustomer serviceAnalytical thinkingCommunication skills

Job Keywords

Technical SupportTroubleshootingAPIsCustomer ExperienceDebugging

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