Search for Jobs

Technical Support Engineer
Microsoft
Posted
yesterday

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Support Engineering Technical IT Customer

Match

Skills

Experience

Industry

Sema Summary

As a Technical Support Engineer at Microsoft, you will be responsible for assisting customers with technical issues related to Microsoft products. The role requires strong troubleshooting skills and the ability to work directly with clients. You'll also contribute to maintaining high customer satisfaction and retention. This position is based in Bengaluru, India but offers hybrid working options, allowing for flexibility in your work environment.

About Company

Microsoft is a global leader in technology, providing software, services, devices, and solutions that help individuals and businesses realize their full potential.

Core Requirements

Bachelor's degree in IT or related field
2+ years of experience in technical support
Strong communication skills
Problem-solving abilities
Knowledge of Microsoft products

Responsibilities

Assist customers with technical issues
Diagnose and troubleshoot support requests
Provide timely updates to customers
Document resolutions and maintain records
Collaborate with other teams for complex issues
Ensure customer satisfaction and retention
Participate in training and development programs

Must Have skills

Technical troubleshootingCustomer serviceCommunicationProblem-solvingKnowledge of Microsoft products

Nice To Have Skills

Team collaborationDocumentation skillsTime managementAdaptabilityProfessional certification

Tools Knowledge Requried

Microsoft OfficeRemote support softwareTicketing systemsDiagnostic toolsCommunication platforms

Job Keywords

Technical SupportMicrosoftCustomer ServiceTroubleshootingRemote

Similar Jobs