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Technical Support Engineer
Lumen Partners
Posted
yesterday

Philippines

Remote

PHP 40K

Full Time

Job Categories

Support Technical Remote Engineering IT

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Sema Summary

The Technical Support Engineer (Tier 2) position at Lumen Partners involves providing expert technical support to clients. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with other teams to resolve complex problems. Ideal candidates should possess strong problem-solving skills and experience in technical support environments. The role is remote, offering flexibility, and emphasizes customer service excellence.

About Company

Lumen Partners specializes in connecting businesses with premier technical support solutions.

Core Requirements

Bachelor's degree in IT or related field
Strong troubleshooting skills
Experience in customer support
Excellent communication skills
Ability to work remotely

Responsibilities

Provide Tier 2 technical support
Troubleshoot and resolve customer issues
Communicate effectively with clients
Collaborate with Tier 1 and Tier 3 support
Document support cases and solutions
Participate in training sessions
Maintain up-to-date knowledge of products

Must Have skills

Problem-solvingTechnical knowledgeCustomer serviceCommunicationRemote work skills

Nice To Have Skills

Experience with ticketing systemsFamiliarity with networkingTeam collaborationAdaptabilityTime management

Tools Knowledge Requried

Ticketing SystemRemote DesktopKnowledge BaseCollaboration Tools

Job Keywords

Technical SupportCustomer ServiceRemote WorkTroubleshootingIT Support

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