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Technical Support Engineer
Flowace.ai
Posted
yesterday

India

Remote

INR 50K

Full Time

Job Categories

Support Technical SaaS Customer Engineering

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Sema Summary

The Technical Support Engineer role at Flowace.ai involves providing technical assistance and support to B2B clients in a remote environment. Key responsibilities include troubleshooting issues, ensuring customer satisfaction, and maintaining service quality. Ideal candidates should possess both technical and customer service skills. The position is full-time, offers the opportunity to work remotely, and is suited for individuals looking to grow within a SaaS environment.

About Company

Flowace.ai specializes in B2B SaaS solutions, focusing on optimizing workflows and enhancing productivity for businesses.

Core Requirements

Bachelor's degree in a relevant field
Experience in technical support
Strong communication skills
Problem-solving ability
Familiarity with SaaS products

Responsibilities

Provide technical support to customers
Resolve customer inquiries and issues
Document support interactions
Collaborate with product teams for issue resolution
Train customers on product use
Monitor and maintain support ticket systems
Ensure customer satisfaction with services

Must Have skills

Technical supportCustomer serviceCommunicationTroubleshootingProblem-solving

Nice To Have Skills

SaaS knowledgeNetworking skillsTime managementTeam collaborationAnalytical thinking

Job Keywords

Technical SupportCustomer SupportSaaSB2BTroubleshooting

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