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Technical Support Engineer
Five9
Posted
3 weeks ago

Metro Manila

Remote

PHP 60K

Mid Level

Full Time

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Support Software Customer Technical Engineering

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Sema Summary

The Technical Support Engineer will troubleshoot and resolve technical issues for Hypercare customers. This role requires excellent communication skills and the ability to work in a fast-paced environment.

About Company

Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences through innovative solutions.

Core Requirements

3 years of experience
BA/BS or equivalent
Knowledge of PBX and VoIP
Technical writing skills
Excellent communication skills

Responsibilities

Implement and support Five9 software solutions
Partner with customers to optimize software
Perform MACD tasks
Handle escalated inquiries
Diagnose and resolve problems
Increase customer satisfaction
Conduct business scans before customer hours

Benifits

Company stocks
Annual merit increase
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
Internet and meal allowance
Employee Assistance Program

Must Have skills

Technical supportProblem-solvingCommunicationNetworking knowledgeMicrosoft Office proficiency

Job Keywords

Technical SupportCustomer ServiceSoftware SolutionsTroubleshootingCloud Technology

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