Search for Jobs

Technical Support Engineer
Eaton
Posted
3 weeks ago

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Remote

VND 20M

Mid Level

Full Time

Job Categories

Support Engineering Sales Management Technical

Match

Skills

Experience

Industry

Sema Summary

The Technical Support Engineer will provide customer support in system designs and after-sales solutions. This role involves advising on product issues and ensuring the performance of life safety systems.

About Company

Eaton is an intelligent power management company dedicated to improving quality of life and protecting the environment. They focus on sustainable operations and helping customers manage power effectively.

Core Requirements

Bachelor's degree in Electrical Engineering or related field
Minimum 5 years experience in the fire industry
Extensive knowledge of life safety systems
Experience in project management or technical sales
Strong analytical and problem-solving skills

Responsibilities

Support customers in system designs and after-sales solutions
Advise product management on market-specific requirements
Understand the product portfolio and lifecycle
Develop after-sales solutions and conduct training
Compile detailed reports to resolve complex issues
Respond to technical issues via phone and email
Coordinate with internal and external stakeholders

Must Have skills

Electrical engineering knowledgeUnderstanding of UL864 and EN-54 standardsExperience with IP-based systemsStrong communication skillsAbility to work in a team environment

Job Keywords

Technical SupportEngineeringLife SafetyProject ManagementCustomer Service

Similar Jobs